On the proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828
TRAN-AD-758110
Committee on Transport and Tourism · Rapporteur: Cláudia Monteiro de Aguiar
Written by a language model from the full text only; every figure comes from the text. The paragraph links open the paragraph a statement rests on — check the text itself before relying on it.
The Committee on Transport and Tourism opinion on the proposed directive amending the ADR Directive focuses on transport and tourism. It supports the proposal and suggests amendments to improve ADR for consumers and traders in these sectors.¶¶¶ It calls for mandatory trader participation in ADR where national law allows, public explanations for refusal, training for ADR staff, and better information for consumers.¶¶¶ It also proposes extending ADR to non-EU traders, allowing complaints in the consumer's country, and ensuring human review of automated ADR outcomes.¶¶¶
Committee position. The Committee on Transport and Tourism proposes amendments to the Commission proposal, generally endorsing it but focusing on transport and tourism, including mandatory participation, specialisation, and consumer protection.¶¶
Key points
- Supports retaining the minimum harmonisation approach and flexibility for member states on mandatory trader participation in ADR.¶
- Encourages specialisation of ADR entities in transport and tourism, including training in sectorial legislation.¶¶
- Calls for incentives for traders to join ADR schemes, highlighting benefits like confidentiality and flexibility.¶
- Stresses the need to enhance consumer awareness and trust in ADR, noting the role of unregulated claims management companies.
- Proposes that ADR contact points work in cooperation with European Consumer Centres and national ADR entities.¶¶
- Supports bundling similar cases against a trader, with consumer and trader consent.¶¶¶
- Amends recitals to highlight high complaint numbers in transport and tourism, and the need for ADR as last resort.¶
- Requires traders to respond to ADR entities within 15 working days, and to provide clear information on participation.¶¶
- Mandates that non-EU traders offering goods or services in the EU participate in ADR mechanisms.¶
- Ensures consumers can submit complaints in their country of residence against traders established elsewhere.¶
- Grants parties the right to request human review of ADR outcomes carried out by automated means.¶
- Requires ADR entities to have expertise in EU consumer law for cross-border cases and encourages training.¶¶
Who is affected
- Traders in transport and tourism: may face mandatory ADR participation if national law requires, and must provide public explanations if they refuse.¶¶
- Non-EU traders offering goods or services in the EU: must participate in ADR mechanisms.¶
- Consumers: can submit complaints in their country of residence against traders established elsewhere, and have the right to human review of automated ADR outcomes.¶¶
- ADR entities: encouraged to specialise and train staff in sectorial legislation, and must ensure expertise in EU consumer law for cross-border cases.¶¶¶
- European Consumer Centres: may be designated as ADR contact points, working with national ADR entities.¶¶