Adopted text
Organisational mismanagement of the European personnel selection office (EPSO) competitions
TA-10-2025-0313 · P10_TA(2025)0313 · PE778.368
- Adopted in plenary on · Adopted 0–0–0 · See the decision →
- Full procedure 2025/2880
✦ In short · AI summary of this text, generated 4 Sept 2026
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Parliament condemns repeated technical, organisational and procedural failures in EPSO competitions over the past two years, which have damaged trust in EU recruitment. It calls for reforms including on-site test centres, human oversight of digital tools, better language quality, and a charter of candidates' rights.¶¶¶ The resolution demands an independent assessment of EPSO's management and procedures, and asks the Commission to report on reforms within six months.¶¶
Key points
- Strongly condemns repeated technical, organisational and procedural shortcomings in EPSO over the last two years, which have impacted citizens' trust.¶
- Calls on the Commission to carry out a thorough, transparent and independent assessment of EPSO's management, systems, outsourcing and procedures, including remote testing and complaint handling.¶
- Urges EPSO to reintroduce on-site, EPSO-certified test facilities in parallel with remote testing, giving candidates the option to choose their preferred mode.¶
- Urges EPSO to ensure human oversight of digital technology and AI in testing, and rejects delegation of decisions affecting candidates' fundamental rights to automated systems.¶
- Stresses EPSO's responsibility for language quality in all 24 official languages and condemns inadequate quality in second-language verbal exams other than English or French.¶
- Calls on EPSO to ensure equal access for persons with disabilities, including learning disabilities and neurodivergent conditions, with transparent evaluation and appeal procedures.¶
- Calls for systematic anonymous post-test surveys and annual statistics on applications, admissions and success rates broken down by country.¶
- Calls on EPSO to improve its complaint policy and establish a charter of candidates' rights, including independent review and multilingual support.¶
- Calls for a transparent communications policy with clear timetables and proactive updates, and notes dissatisfaction with lack of standard schedule for results.¶
- Calls on EPSO to ensure transparency in shortlisting for CAST procedures and to communicate examination dates with reasonable notice.¶
- Encourages investment in pretest simulation tools and practice platforms, and clearer explanations of scoring.¶
- Calls for measures to reverse the trend of increasing reliance on temporary staff and to guarantee dignified and secure working conditions.¶
Who is affected
- Candidates for EPSO competitions: affected by cancellations, technical issues, and language disadvantages; will benefit from proposed reforms.¶¶¶
- Persons with disabilities: targeted for equal access and accommodations in testing.¶
- EU institutions: affected by EPSO inefficiency leading to increased temporary staff; called to reverse trend.¶