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DRAFT REPORT (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))

On the proposal for a Regulation of the European Parliament and of the Council on passenger rights in the context of multimodal journeys

TRAN-PR-767949

Committee on Transport and Tourism · Rapporteur: Jens Gieseke

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This is the rapporteur's draft report on the Commission proposal for a Regulation on passenger rights in multimodal journeys. It adopts Parliament's first-reading position with 23 amendments to the Commission text. The amendments require carriers and intermediaries to give clearer pre-purchase information on ticket types, rights and average connecting times, and to disclose fees and commercial relationships. They add duties to inform passengers about reimbursement and disruption, to assist persons with disabilities, reduced mobility and unaccompanied children, and to relay information promptly. They also set a common compensation form, restrict claim languages, and delete a cleanliness requirement from Annex II.

Committee position. The rapporteur welcomes the Commission proposal and proposes 23 amendments to clarify rights and obligations per ticket type, strengthen information rights, reduce administrative burdens, divide competences between carriers and intermediaries, and protect vulnerable passengers.

Key points

  1. States that the Regulation leaves transport operators and intermediaries free to choose whether to offer multimodal tickets, so no extra scope exemptions are needed.
  2. Requires carriers and intermediaries to inform passengers clearly and accessibly about the type of ticket and its rights, especially for missed connections.
  3. Requires intermediaries or carriers selling separate tickets as a combined multimodal ticket to state that these do not offer the same protection as a single multimodal contract; failure triggers reimbursement plus 75% compensation.
  4. Defines a missed connection as missing services due to delay at departure or on arrival, cancellation of preceding services, or early departure.
  5. Requires pre-purchase information on whether tickets form a single multimodal contract, a combined multimodal ticket or separate tickets, and on associated rights or limitations.
  6. Requires carriers, intermediaries and multimodal hub managers to give general guidance on average, not minimum, connecting times.
  7. Requires intermediaries to disclose their fees and reimbursable amounts, and to tell passengers at booking if they have a commercial relationship with the carriers involved.
  8. Requires information to be in an easily understandable and accessible format, and intermediaries booking on behalf of a passenger to inform carriers and give their contact details.
  9. Requires re-routing providers to give persons with disabilities and reduced mobility assistance and accessibility comparable to the missed service, possibly different from other passengers.
  10. Requires intermediaries and carriers to explain the reimbursement process at booking, on confirmation and when disruption occurs, and to publicly state their reimbursement arrangements with each other.
  11. Requires operating carriers to pay particular attention to unaccompanied children, persons with disabilities and reduced mobility, accompanying persons and assistance dogs, and to promptly inform passengers of delays, cancellations or disruptions.
  12. Requires a common compensation and reimbursement form published in all official languages, bars rejection for not using it, and limits claim languages to the booking language and an internationally accepted language; deletes the Annex II cleanliness requirement.

Who is affected

  • Carriers and intermediaries: must give clearer pre-purchase information, disclose fees and commercial links, and handle reimbursement requests.
  • Persons with disabilities, persons with reduced mobility and unaccompanied children: receive special attention and assistance.
  • Multimodal hub managers: must provide general guidance on average connecting times.
  • Passengers: gain rights to information, reimbursement and to submit claims in the booking language or an internationally accepted language.

Figures and deadlines

  • 75% of the ticket amount as additional compensation where intermediaries or carriers fail to inform about combined multimodal tickets.
  • 20 March 2024: date of the European Economic and Social Committee opinion.
  • 24 January 2024: date of the European Data Protection Supervisor opinion.

Legal basis: Article 294(2) and Articles 91(1) and 100(2) of the Treaty on the Functioning of the European Union.