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DRAFT OPINION (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))

On the proposal for a Regulation of the European Parliament and of the Council on passenger rights in the context of multimodal journeys

IMCO-PA-766983

Committee on the Internal Market and Consumer Protection · Rapporteur: Cynthia Ní Mhurchú

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The draft opinion concerns the Commission proposal for a Regulation on passenger rights in multimodal journeys, which combine at least two modes of transport such as rail, air, bus or waterborne services. The rapporteur welcomes the proposal, which sets clear responsibilities for carriers and intermediaries on re-routing, reimbursement and care during disruptions, and strengthens rights for persons with disabilities and persons with reduced mobility. The rapporteur asks to strengthen it: clearer accessible infrastructure and real-time communication standards, inclusion of families with young children in the PRM classification, a network of Single Points of Contact, and information in braille, large print and text-to-speech. The rapporteur also asks for phased compliance and financial support for SMEs, guaranteed re-routing and care for combined multimodal tickets, accountability of intermediaries, consistent penalties, uniform standards for National Enforcement Bodies and a centralised EU complaint platform.

Committee position. The rapporteur welcomes the Commission proposal and proposes to strengthen it with clearer accessibility and real-time communication standards, inclusion of families with young children in the PRM classification, a network of Single Points of Contact, accessible information formats, support for SMEs, guaranteed re-routing and care for combined tickets, intermediary accountability, consistent penalties, uniform National Enforcement Body standards and a centralised EU complaint platform.

Key points

  1. The proposal aims to establish harmonised passenger rights for multimodal journeys across the European Union, covering journeys that combine at least two modes of transport.
  2. It introduces clear responsibilities for carriers and intermediaries to ensure re-routing, reimbursement and care during disruptions.
  3. It mandates accessible infrastructure and assistance services, including Single Points of Contact at multimodal hubs and the elimination of advance notification requirements for assistance.
  4. It introduces interoperable digital ticketing systems and standardised protocols for real-time data exchange, and requires clear information on passenger rights in multiple formats.
  5. It introduces liability for lost or damaged mobility equipment, minimum standards for accessible communication and service delivery, and harmonised enforcement through a centralised EU complaint platform and National Enforcement Bodies.
  6. The rapporteur asks for clearer standards for accessible infrastructure and real-time communication, and for families with young children to be recognised within the PRM classification.
  7. The rapporteur asks for a robust network of Single Points of Contact at multimodal hubs and for all travel information, including rights and disruption notices, in braille, large print and text-to-speech.
  8. The rapporteur asks for phased compliance measures and financial support programmes for SMEs.
  9. The rapporteur asks that passengers holding combined multimodal tickets be guaranteed re-routing and care equivalent to those with single-contract tickets.
  10. The rapporteur asks that intermediaries be held accountable for providing assistance, meals and accommodation during disruptions.
  11. The rapporteur asks for consistent penalties for non-compliance and uniform operational standards for National Enforcement Bodies.
  12. The rapporteur asks for a centralised EU platform to streamline cross-border complaint handling and ensure transparency, and for regular assessments by the Commission.

Who is affected

  • Passengers on multimodal journeys, who would gain harmonised rights to re-routing, reimbursement and care during disruptions.
  • Persons with disabilities and persons with reduced mobility, who would gain accessible infrastructure, assistance services and accessible information.
  • Carriers and intermediaries, which would take on responsibilities for re-routing, reimbursement, care and assistance during disruptions.
  • Small and medium-sized enterprises, which would receive phased compliance measures and financial support programmes.
  • National Enforcement Bodies, which would apply uniform operational standards and coordinated action.