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OPINION (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))

On the proposal for a Regulation of the European Parliament and of the Council on passenger rights in the context of multimodal journeys

IMCO-AD-766983

Committee on the Internal Market and Consumer Protection · Rapporteur: Cynthia Ní Mhurchú

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The Committee on the Internal Market and Consumer Protection gives its opinion on the proposed regulation on passenger rights in multimodal journeys, which combines at least two modes of transport such as rail, air, bus or waterborne services. It welcomes the proposal, which sets out carrier and intermediary duties on re-routing, reimbursement and care, and protections for persons with disabilities and persons with reduced mobility. It asks for stronger accessible infrastructure and real-time communication standards, inclusion of families with young children in the PRM classification, and a network of Single Points of Contact at multimodal hubs. It calls for phased compliance and financial support for small and medium-sized enterprises, guaranteed re-routing and care for combined multimodal tickets, intermediary accountability, consistent penalties and uniform National Enforcement Body standards. It wants all travel information, including rights and disruption notices, in formats such as braille, large print and text-to-speech, and regular Commission assessments of the framework.

Committee position. The rapporteur welcomes the Commission's proposal but says it can be further strengthened, asking for clearer accessibility and real-time communication standards, inclusion of families with young children in the PRM classification, a network of Single Points of Contact, support for SMEs, equivalent rights for combined multimodal tickets, intermediary accountability, consistent penalties and a centralised EU complaint platform.

Key points

  1. The proposal creates harmonised passenger rights for multimodal journeys combining at least two modes of transport, such as rail, air, bus or waterborne services.
  2. It sets clear responsibilities for carriers and intermediaries on re-routing, reimbursement and care during disruptions.
  3. It mandates accessible infrastructure and assistance services, including Single Points of Contact at multimodal hubs and the removal of advance notification requirements for assistance.
  4. It introduces interoperable digital ticketing systems and standardised protocols for real-time data exchange.
  5. It provides for liability for lost or damaged mobility equipment and minimum standards for accessible communication and service delivery.
  6. It sets up harmonised enforcement, including a centralised EU platform for complaint handling and coordinated action by National Enforcement Bodies.
  7. The rapporteur asks for clearer standards for accessible infrastructure and real-time communication, and for families with young children to be recognised within the PRM classification.
  8. The rapporteur asks for a robust network of Single Points of Contact at multimodal hubs for seamless and uninterrupted assistance across all transport modes.
  9. The rapporteur asks that all travel information, including rights and disruption notices, be accessible in multiple formats such as braille, large print and text-to-speech outputs.
  10. The rapporteur asks for phased compliance measures and financial support programmes for small and medium-sized enterprises.
  11. The rapporteur asks that passengers with combined multimodal tickets be guaranteed re-routing and care equivalent to those with single-contract tickets, and that intermediaries be held accountable for assistance, meals and accommodation during disruptions.
  12. The rapporteur asks for consistent penalties for non-compliance, uniform operational standards for National Enforcement Bodies, and a centralised EU platform for cross-border complaint handling and transparency.

Who is affected

  • Passengers on multimodal journeys, who would gain harmonised rights to re-routing, reimbursement and care during disruptions.
  • Persons with disabilities and persons with reduced mobility, who would benefit from accessible infrastructure, assistance services and accessible information formats.
  • Carriers and intermediaries, who would take on responsibilities for re-routing, reimbursement, care and assistance during disruptions.
  • Small and medium-sized enterprises, which would receive phased compliance measures and financial support programmes.
  • National Enforcement Bodies, which would apply uniform operational standards and coordinated action.