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REPORT (COM(2023)0752 – C9-0435/2023 – 2023/0436(COD))

On the proposal for a Regulation of the European Parliament and of the Council on passenger rights in the context of multimodal journeys

A-10-2025-0120

Committee on Transport and Tourism · Rapporteur: Jens Gieseke

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Written by a language model from the full text only; every figure comes from the text. The paragraph links open the paragraph a statement rests on — check the text itself before relying on it.

Parliament's amended version of the Commission proposal for a Regulation on passenger rights in multimodal journeys sets rules for tickets, information, assistance, reimbursement and complaints. It defines single multimodal contracts, combined multimodal tickets and separate multimodal tickets, and requires carriers and intermediaries to tell passengers before purchase which type they are buying and what rights come with it. It lays down reimbursement within 14 days, common rules on vouchers, assistance after missed connections, and protection for persons with disabilities and reduced mobility. It requires Member States to designate independent enforcement bodies and sets complaint-handling deadlines for carriers and intermediaries.

Committee position. The Committee on Transport and Tourism proposes amendments to the Commission proposal to clarify ticket categories and rights, strengthen information and assistance for passengers, protect persons with disabilities and reduce administrative burdens for operators.

Key points

  1. Carriers and intermediaries must offer contract conditions and tariffs without direct or indirect discrimination based on the passenger's nationality or their place of establishment in the Union.
  2. Before purchase, carriers and intermediaries must say whether the ticket is a single multimodal contract, a combined multimodal ticket or separate multimodal tickets, and give guidance on average connecting times.
  3. Intermediaries must disclose intermediation fees and whether they have agreements with the carriers involved; carriers must state publicly whether they accept reimbursement through intermediaries.
  4. Carriers and intermediaries must give passengers information before and during the journey, including on disruptions, delays and related reimbursement, re-routing and compensation rights, in an accessible format.
  5. Reimbursement for a single multimodal contract must be paid within 14 days, in money unless the passenger expressly agrees to vouchers or other services, and without deduction of financial transaction costs.
  6. Vouchers must cover at least the refund amount, be valid for a maximum of 12 months, be transferable once free of charge, and leave the passenger the right to a monetary refund.
  7. Where a ticket is bought through an intermediary, the intermediary must reimburse the passenger the full ticket cost and intermediation fees, and is liable for processing the reimbursement.
  8. After a missed connection under a single multimodal contract, the contracting carrier must provide free assistance, including accommodation where necessary, and pay attention to unaccompanied children and persons with disabilities.
  9. A carrier or intermediary that fails to clearly inform the passenger that a combined or separate multimodal ticket is not a single multimodal ticket must reimburse the total amount paid and pay compensation of 75% of that amount if a connection is missed.
  10. Reservations and tickets must be offered to persons with disabilities and persons with reduced mobility at no additional cost, and assistance must be notified at least 24 hours before it is needed.
  11. Carriers and intermediaries must set up complaint-handling mechanisms, confirm receipt within seven working days and give a reasoned answer within two months, or be deemed to have accepted the passenger's claims.
  12. Member States must designate independent enforcement bodies, and the Commission must report on implementation and reassess the scope of combined tickets within one year of any future ticketing proposal.

Who is affected

  • Carriers and intermediaries selling multimodal journeys must provide information, handle reimbursements and complaints, and meet liability rules.
  • Persons with disabilities and persons with reduced mobility gain rights to accessible information, free assistance and non-discriminatory ticketing.
  • Small and medium-sized enterprises among carriers and intermediaries are exempted from real-time information and service quality reporting obligations.
  • Member States must designate enforcement bodies and ensure single points of contact at multimodal passenger hubs.

Figures and deadlines

  • Compensation equivalent to 75% of the ticket amount where a carrier or intermediary fails to inform that a ticket is not a single multimodal ticket.
  • Reimbursement must be paid within 14 days after receipt of the request.
  • Vouchers valid for a maximum of 12 months, extendable once for up to 12 months.
  • Refund of an unused voucher must be processed within 30 days of the passenger's request.
  • Assistance must be notified at least 24 hours before it is needed.
  • Complaint receipt must be confirmed within seven working days and a reasoned answer given within two months.
  • Accommodation may be limited to a maximum of three nights in certain circumstances.
  • Carriers must publish a service quality report by 2 years after the day of application of the Regulation, and every two years thereafter.

Legal basis: Article 294(2) and Articles 91(1) and 100(2) of the Treaty on the Functioning of the European Union.