What changed

B100507/2025

P10_TA(2025)0301

European Parliament resolution on protectingProtecting EU consumers against the practices of certain e-commerce platforms: the case of child-like sex dolls, weapons and other illegal products and material

(2025/2971(RSP))

PE778.971

European Parliament resolution of 26 November 2025 on protection of EU consumers against the practices of certain e-commerce platforms: the case of child-like sex dolls, weapons and other illegal products and materials (2025/2971(RSP))

The European Parliament,

– having regard to Articles 3, 114 and 207 of the Treaty on the Functioning of the European Union (TFEU),–

– having regard to the report of 31 March 2022 by the Wise Persons Group on the Reform of the EU Customs Union entitled ‘Putting More Union in the European Customs: Ten proposals to make the EU Customs Union fit for a Geopolitical Europe’,

– having regard to Regulation (EU)its 2022/2065position of the European13 ParliamentMarch and2024 ofon the Council of 19 October 2022proposal onfor a Singleregulation Marketof Forthe DigitalEuropean ServicesParliament and amendingof Directivethe 2000/31/ECCouncil (Digitalestablishing Servicesthe Act),Union inCustoms particularCode Articlesand 16,the 31,European 32,Union 34,Customs 35Authority, and 52repealing thereof,Regulation (EU) No 952/2013,

– having regard to Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC,

– having regard to Regulation (EU) 2019/1020 of the European Parliament and of the Council of 20 June 2019 on market surveillance and compliance of products and amending Directive 2004/42/EC and Regulations (EC) No 765/2008 and (EU) No 305/2011,

– having regard to Regulation (EU) 2017/2394 of the European Parliament and of the Council of 12 December 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing Regulation (EC) No 2006/2004,

– having regard to its resolution of 9 July 2025 on product safety and regulatory compliance in e-commerce and non-EU imports,

– having regard to the Commission communication of 5 February 2025 entitled ‘A comprehensive EU toolbox for safe and sustainable e-commerce’ (COM(2025)0037),

– having regard to the mandate of Europol, in particular the European Cybercrime Centre (EC3), to identify, analyse and combat serious online criminal activities, including networks operating on the darknet that facilitate or distribute materials linked to the sexual exploitation of minors,

– having regard to Regulation (EU) 2024/3015 of the European Parliament and of the Council of 27 November 2024 on prohibiting products made with forced labour on the Union market and amending Directive (EU) 2019/1937,

– having regard to the role of the Commission in conducting the European Union’s external relations and engaging in bilateral dialogue with third countries, including China, on matters of customs cooperation, and in combating the influx of illegal products into the internal market,

– having regard to Directive (EU) 2024/1760 of the European Parliament and of the Council of 13 June 2024 on corporate sustainability due diligence and amending Directive (EU) 2019/1937 and Regulation (EU) 2023/2859,

– having regard to the proposal for a regulation on the safety of toys and repealing Directive 2009/48/EC (COM(2023)0462),

– having regard to the report of April 2024 by Enrico Letta entitled ‘Much more than a market: Speed, Security, Solidarity – Empowering the Single Market to deliver a sustainable future and prosperity for all EU Citizens’,

– having regard to Regulation (EU) 2022/2065 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (DSA),

– having regard to Regulation (EU) 2022/1925 of the European Parliament and of the Council of 14 September 2022 on contestable and fair markets in the digital sector and amending Directives (EU) 2019/1937 and (EU) 2020/1828 (Digital Markets Act) (DMA),

– having regard to Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (GPSR),

– having regard to Regulation (EU) 2019/1020 of the European Parliament and of the Council of 20 June 2019 on market surveillance and compliance of products and amending Directive 2004/42/EC and Regulations (EC) No 765/2008 and (EU) No 305/2011 (MSR),

– having regard to Directive (EU) 2024/2853 of the European Parliament and of the Council of 23 October 2024 on liability for defective products and repealing Council Directive 85/374/EEC,

– having regard to Rule 136(2) of its Rules of Procedure,

A. whereas e-commerce has transformed how consumers purchase goods and engage with businesses worldwide, unlocking unprecedented opportunities; whereas e-commerce platforms are subject to specific obligations designed to address concerns related to consumer rights, health, safety and security; whereas the French market surveillance authorities led an investigation proving that the platform Shein placed child-like sex dolls, weapons and other illegal products and material on the EU market;

– having regard to the opinion of the Committee on International Trade,

B. whereas the recommendation through algorithmic systems or third-party seller listings, of products or representations that endanger the health and safety of minors, including, but not limited to, items that may be used in the context of grooming or sexual exploitation of children, is illegal and those products must be removed from the platform immediately; whereas the recommendation or listing of such items falls within the scope of the systemic risks that very large online platforms (VLOPs) are required to assess under Article 34 of the Digital Services Act (DSA), and, should this constitute a systemic problem, the platform concerned must adopt appropriate and effective mitigating measures;

– having regard to the report of the Committee on the Internal Market and Consumer Protection (A10-0133/2025),

C. whereas the online retail platform Shein was designated by Commission Decision of 26 April 2024 as a VLOP under Article 33 DSA, thereby being subject to the strictest obligations regarding the assessment and mitigation of the aforementioned systemic risks;

A. whereas since 31 October 2025 a major controversy has emerged in France, rapidly extending across Europe, concerning the sale of child-like sex dolls and other illegal products, including weapons, on the Chinese e-commerce platform SHEIN; whereas the French consumer watchdog transmitted reports of ‘the sale of sexual objects resembling children’ to the Paris Public Prosecutor’s Office, which consequently opened, on 3 November 2025, an investigation into SHEIN and three additional non-EU online marketplaces, namely Temu, AliExpress and Wish;

D. whereas Article 34 DSA requires providers of VLOPs and very large online search engines to identify, analyse and mitigate systemic risks, including a first category of risks associated with the dissemination of illegal content such as child sexual abuse material and with the sale or promotion of goods that negatively affect the health or safety of minors;

B. whereas following initial enforcement action by the French authorities, SHEIN claimed to have withdrawn all related advertisements and visuals and to have temporarily delisted its ‘adult products’ category; whereas significant doubts persist regarding SHEIN’s capacity or willingness to take effective and decisive action against illegal content, and to guarantee that only compliant products are made available on its platform; whereas these doubts were reinforced by evidence that the contested products remained accessible in other Member States, including through VPN access, two days after the alleged suspension of their sale in France;

E. whereas Article 52 DSA requires Member States to lay down rules on penalties applicable to infringements of this regulation by providers of intermediary services and to take all necessary measures to ensure that they are implemented, and that such penalties must be effective, proportionate and dissuasive, including fines of up to 6 % of the total worldwide annual turnover of the provider in the preceding financial year for serious infringements;

C. Considering that, on 26 November 2025, the French authorities announced that they would file a complaint against AliExpress and Joom, which are also involved in the sale of child-pornography dolls, illustrating the scale and seriousness of this phenomenon;

F. whereas over 75 % of EU consumers shop online; whereas, the surge in e-commerce imports, mainly from China, along with non-compliant sellers evading regulatory costs and undermining law-abiding competitors, has intensified unfair competition; whereas tests have revealed very high non-compliance rates on these VLOPs, such that nearly 70 % of the products tested do not comply with European standards, with serious risks identified in USB chargers (overheating) and toys (choking hazards and toxic substances); whereas these platforms list dangerous or illegal products that are explicitly banned in the EU, such as child pornography, replica weapons, prohibited lasers and counterfeit goods;

D. whereas in the light of these revelations the French Government publicly warned that repeated violations would lead it to request that access be disabled to the SHEIN platform on the French market; whereas in response, SHEIN appears to have removed all child-like sex dolls from its global platforms, and it has announced a worldwide ban on all sex dolls, delisted the relevant items and initiated an internal investigation into how such products were able to appear on its online marketplaces;

G. whereas Commission President Ursula von der Leyen, in her 2024-2029 political guidelines, referred to the need to tackle the challenges arising from online platforms to ensure that consumers and businesses alike benefit from a level playing field based on effective customs, tax and safety checks;

E. whereas the significant public reaction in France is linked to earlier controversies involving SHEIN, including findings in July 2025 that the company engaged in misleading discount practices and had made unjustified environmental claims; whereas those unfair practices shed light on the business models of these online platforms and raise questions about consumption patterns;

H. whereas the DSA, the General Product Safety Regulation (GPSR), the Market Surveillance Regulation and the Consumer Protection Cooperation Regulation contribute to a safer and fairer e-commerce environment, if properly implemented and enforced; whereas, despite these laws, consumer and other organisations, as well as national authorities, have raised concerns over the large number of unsafe and non-compliant products detected in the EU that fail to comply with EU legislation on product safety; whereas enforcement of current rules and better coordination between Member States are essential in addressing these risks more effectively;

F. whereas the French case has brought renewed and significant attention to the broader problem of unsafe and illegal products circulating via online marketplaces throughout the EU, and sparked a wider debate on consumption patterns, unfair competition from non-EU online platforms, the regulation of online marketplaces and consumer rights;

I. whereas consumer protection is essential to the functioning of the EU’s internal market; whereas the fairness, transparency and compliance of e-commerce platforms are crucial;

Introductory remarks

J. whereas digital tools, such as artificial intelligence, can help track non-compliant products;

1. Condemns the recent events in France concerning the availability on SHEIN of child-like sexualised objects and other illicit or dangerous goods, such as weapons, which were accessible throughout the EU; stresses that these practices constitute a severe breach of EU law and a direct threat to the safety of consumers and the protection of minors;

K. whereas the Commission communication of 5 February 2025 on a comprehensive EU toolbox for safe and sustainable e-commerce highlights that the volume of e-commerce goods bought by EU consumers on non-EU online platforms is expected to continue growing rapidly;

2. Underlines that SHEIN is not an isolated case, but reflects a systemic pattern of inadequate oversight and insufficient preventive mechanisms; highlights recent findings from consumer organisations indicating that a significant proportion of products offered by major non-EU e-commerce platforms fail to meet EU safety requirements, with a substantial share posing serious risks to consumers;

L. whereas VLOPs, through the systematic use of infinite scroll, personalised algorithmic recommendations, push notifications, gamification features (points, streaks, countdowns, flash sales) and other addictive design mechanisms, deliberately trigger and exploit repeated dopamine release in users’ brains, thereby creating behavioural loops that maximise time spent on the platform and encourage compulsive purchasing behaviour;

3. Notes the ongoing inquiries launched by the Commission into the practices of very large online platforms, including the recent requests for information addressed to SHEIN, yet calls on the Commission to move from dialogue to decisive enforcement;

M. whereas these ‘dopamine-driven dark patterns’ are particularly harmful to minors and adolescents, whose prefrontal cortex is still developing and who are therefore significantly more vulnerable to addictive digital environments, leading to increased risks of anxiety, sleep disturbance, body-image disorders and excessive consumption of low-quality or dangerous goods;

4. Stresses that most unsafe and illegal products are shipped to the EU in large volumes of individual, and often small, parcels sold to EU consumers via online platforms from non-EU countries, in particular China; warns that the exponential increase in small consignments, coupled with limited control capacity, results in the inadequate interception of dangerous goods; stresses that this situation endangers consumers and distorts competition;

N. whereas the deliberate exploitation of neurobiological reward systems for commercial gain constitutes a systemic risk within the meaning of Article 34(1)DSA in particular as regards the negative effects on mental health and the intensification of over-consumption and exposure to illegal or harmful products;

5. Expresses deep concern that the documented, increasing share of non-compliance by SHEIN and other non-EU online platforms is exacerbated by the business model driven by speed, profit maximisation and excessive consumption, at the expense of human rights, environmental protection, consumer safety and fundamental values; deplores the fact that behind artificially low prices lie concerning issues, including underpaid labour, unlawful imitation of designers’ work, the marketing of unsafe and non-compliant products, and the accumulation of textile waste;

O. whereas the current risk assessments and mitigation measures submitted by certain VLOPs, including ultra-fast-fashion platforms, have failed to prevent the placing on the market of clearly illegal products, thereby justifying the imposition of the highest penalties provided for in the DSA;

Compliance challenges

P. whereas in May 2025, following an investigation coordinated with France’s Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF), the Commission issued a formal notice to the VLOP Shein concerning misleading practices such as false promotions, pressure to purchase, lack of clear information on the real origin of products, refunds or consumer rights, whereas, in July 2025, the DGCCRF fined this platform EUR 40 million for misleading commercial practices;

6. Recognises that the EU has established a robust compliance framework, including the DSA, the DMA, the MSR, the GPSR, consumer protection rules and various product and environmental laws, which also applies to products sold online; recognises, however, that greater efforts are still needed for the full and coordinated enforcement of the compliance framework;

Q. whereas sexual abuse and sexual exploitation of children, including child pornography, constitute serious violations of fundamental rights, in particular of the rights of children to the protection and care necessary for their well-being, as provided for by the 1989 United Nations Convention on the Rights of the Child and by the Charter of Fundamental Rights of the European Union; whereas products and services intended to facilitate or normalise the sexual exploitation of minors should be considered incompatible with the Charter;

7. Considers that the rigorous, consistent and timely implementation of the EU’s regulatory acquis is indispensable to prevent unsafe, non-compliant and counterfeit products from entering the internal market and to uphold a high level of consumer protection; calls on all the relevant authorities within the Member States to use all the enforcement tools at their disposal in order to respond in a timely and effective manner;

1. Calls on the Commission and the Member States to make full use of the enforcement powers available under the DSA and the GPSR, including issuing binding removal orders requiring VLOPs to effectively remove any listings, products or services linked to the sexual exploitation of minors, and to impose the highest possible fines in cases of systemic or repeated non-compliance;

8. Recalls that the DSA provides clear legal bases for intervention, including the authority under Article 74 to impose fines, and under Article 9 to order the removal of illegal products; urges the Commission to make full and timely use of these instruments to ensure that platforms comply with their obligations; underlines that citizens must see that the EU is capable of guaranteeing their safety online and expects coordinated, robust enforcement across the internal market;

2. Stresses that, where repeated or systemic non-compliance is detected, such platforms should be banned until full compliance is demonstrably restored; considers that only the consistent and deterrent application of the maximum penalties will guarantee effective compliance and send a clear signal that the online and offline safety of children is non-negotiable, that the EU is no place for child abuse, and all operators should understand that they are expected to proactively contribute to child protection;

9. Warns that major enforcement shortcomings persist due to the chronic under-resourcing and insufficient digital capacities of customs and market surveillance authorities, the shortage of specialised personnel, and the absence of harmonised and interoperable technological tools across the Member States, exacerbated by limited data exchange and weak operational coordination between customs, market surveillance and consumer protection authorities;

3. Stresses that such child-like sex dolls cannot be considered a harmless outlet but are a facilitator that conditions predators and perpetrators to commit real acts against children; recalls that experts in child protection consider such products to be training or progressive conditioning for at-risk individuals;

10. Stresses that the sheer volume of e-commerce consignments entering the EU renders physical controls inherently insufficient; calls for urgent measures, including the introduction of a harmonised EU-level WTO-compliant handling fee to cover the increased supervisory costs of custom authorities, and clearly defined responsibility for platforms and sellers established in third countries for the safety and compliance of products they target at EU consumers, which should accompany the removal of the VAT and customs duty exemption for low-value consignments that has been recently agreed in the Council; urges the Commission to significantly increase financial and operational support for customs and market surveillance authorities, including through increased allocations under the upcoming multiannual financial framework, to ensure sufficient resources and adequate staffing;

4. Calls on the Commission and the Council to mandate Europol to closely cooperate with and support national cybercrime units, to intensify targeted monitoring and investigative operations online, including on darknet marketplaces, with a view to identifying illegal products facilitating, normalising or linked to the sexual exploitation of minors; further requests that Europol provide regular confidential briefings to the competent authorities and parliamentary bodies on emerging trends and operational needs;

Investigations into online platforms and further actions

5. Asks the Commission and the Member States to strengthen cooperation between EU customs authorities, Europol and major e-commerce platforms to advance the implementation of current legislation and to implement rapid-warning mechanisms to identify and remove listings of illegal or high-risk items, and to ensure traceability back to manufacturers and exporters;

11. Deplores the slow progress of the investigations initiated by the Commission and the Consumer Protection Cooperation Network into non-EU online platforms for alleged violations of EU product safety and consumer laws and into very large platforms, in particular under the DSA; regrets that investigative procedures often extend over many months or even years, thereby eroding citizens’ trust and hampering lawmakers’ capacity to respond to rapidly emerging online risks; stresses the urgency in bringing these investigations to a conclusion and addressing the structural reasons for this damaging slowness; underlines that, in practice, suspending platforms’ operations, as currently sought in France, remains largely unattainable, even in cases of manifest and repeated non-compliance; stresses that action is necessary at EU level to ensure the consistent enforcement of legislation, as well as to prevent any internal market distortion;

6. Demands that the competent authorities be equipped with the necessary technological tools and effective cross-border cooperation mechanisms to effectively identify and take action against non-compliant traders, listings or imports facilitated via online platforms; stresses that customs authorities and market surveillance bodies require reinforced operational capacity to keep pace with the scale and complexity of international trade; calls on the Commission and the Member States, in the context of the upcoming multiannual financial framework, to provide adequate and sustained financing – through relevant EU programmes and national budgets – to support these authorities in effective enforcement and in safeguarding the integrity and competitiveness of the internal market;

12. Calls, therefore, for stronger, faster and more operational enforcement instruments to ensure that EU rules can be applied effectively in the digital environment; insists that the implementation of commitments made by online platforms be subject to continuous, systematic scrutiny;

7. Calls on the Commission to engage with the competent Chinese authorities, through existing EU-China dialogue mechanisms, such as customs cooperation, security dialogues and law-enforcement working groups, in order to prevent the manufacture, export and online distribution of illegal products, such as those intended to facilitate or normalise the sexual exploitation of minors, and to ensure that such criminal products are intercepted at source before reaching EU markets;

13. Emphasises that the recent findings concerning SHEIN demonstrate systemic failures rather than isolated incidents and cannot be remedied merely through product withdrawal or public apologies;

8. Calls on the Commission to explore the inclusion of specific clauses in EU-China trade and customs cooperation frameworks to address the detection, traceability and banning of any criminal product linked to child exploitation, and to ensure effective enforcement by manufacturing and export authorities;

14. Urges the swifter and easier activation of interim measures under the DSA and of other measures under the GPSR and the MSR, including the temporary suspension of the operation of online marketplaces in cases of repeated, serious or systemic breaches of EU law, such as the case concerning SHEIN in France, in order to ensure that non-compliant platforms do not evade consequences; stresses that the suspension of the operation of online marketplaces should no longer be treated as an exceptional, last-resort measure;

9. Invites the Commission to report annually to Parliament on progress made in EU-China cooperation on bans on criminal products, online and on the darknet, including improved monitoring of results, and more effective joint actions targeting products associated with the sexual exploitation of children;

15. Underlines the need to apply more effective sanctions in a timely manner, making full use of all instruments provided for under EU legislation; stresses that such sanctions need to be sufficiently dissuasive to ensure that non-compliant platforms fully comply with EU law;

10. Deplores the systemic failure to adequately screen high-volume imports from VLOPs, which prioritise low costs over safety and sustainability, and fail to meet EU safety standards;

16. Notes that the current system is more reactive than preventive, as authorities intervene only after dangerous products have already been sold to consumers, rather than preventing their distribution; recalls that, under the GPSR, online marketplaces have to remove the offer of the dangerous product within two days if they are aware that the product is dangerous or if they have to follow up to a removal order from a governmental body, or within three days if they have to follow up from a recognised third party; stresses, moreover, that online marketplace providers are encouraged to check products against the Safety Gate portal before listing them on their interfaces; emphasises that random sampling and testing can serve as an effective deterrent only when carried out systematically and with sufficient frequency;

11. Calls on the Commission and the Member States to establish enhanced monitoring and coordinated enforcement mechanisms to trace and check the supply chains of products sold via China-based e-commerce platforms, noting that a significant share of such products is shipped from warehouses located within the EU;

17. Calls on the Commission and the national competent authorities to strongly enforce the DSA with regard to the responsibility of online marketplaces, in particular their obligations in terms of recommender systems, interface design, the right to information, compliance by design rules to increase the overall traceability, and their ‘know your business customer’ obligation; stresses the need for a DSA-based network of trusted flaggers for illegal products and e-commerce to ensure that platforms fulfil their obligations effectively; recalls that SHEIN and other online platforms, such as Temu and AliExpress, have been designated as very large online platforms and are subject to enhanced obligations;

12. Urges national market surveillance authorities to intensify inspections of fulfilment centres, cross-docking hubs and logistics operators servicing these platforms, in order to identify unsafe, counterfeit or illegal products before they reach consumers;

18. Notes that the Commission is examining certain non-EU online marketplaces for their use of manipulative techniques, including dark patterns, addictive design features, deceptive influencer marketing, and their dissemination of fake or misleading online reviews; recalls that the Digital Fairness Fitness Check estimates consumer losses of nearly EUR 8 billion each year due to unfair commercial practices, and stresses that such exploitative methods, which particularly affect vulnerable users and minors, drive impulsive purchasing behaviour and fuel unsustainable consumption; urges the Commission to ensure that the forthcoming Digital Fairness Act addresses these practices by closing regulatory gaps in current legislation;

13. Calls on the Commission to accelerate the development and full operationalisation of the Safety Gate Rapid Alert System and the Safety Business Gateway provided for in the GPSR, ensuring that both instruments become fully interoperable and capable of supporting real-time detection and notification of illegal products, information exchange and coordinated enforcement;

19. Calls for all sellers operating on online marketplaces to be required to provide a verifiable return address and contact point within the EU, ensuring that consumers can effectively enforce their rights under EU consumer law, such as the right to withdraw a purchase when buying online, as well as to return non-compliant goods without additional burdens, and that competent authorities can carry out inspections effectively; insists that online marketplaces should be responsible for checking this and should be held accountable for enforcement;

14. Calls on all VLOPs selling products and acting as marketplaces to ensure full compliance with binding orders issued by competent national authorities or Europol to disclose sellers’ and buyers’ identities, supply-chain information and customer data related to illegal products intended to facilitate or normalise the sexual exploitation of minors, in accordance with Union and national law, including the DSA and data protection rules;

The need for regulatory reforms

15. Stresses that the protection of minors constitutes one of the DSA’s primary objectives and that any infringement putting the physical or mental health, safety or fundamental rights of minors at risk must be regarded as particularly serious;

20. Urges the Commission to take effective measures without delay against unsafe and illegal products on online platforms, including legislative measures where legal loopholes have been clearly identified, to ensure legal certainty and a level playing field for European companies, placing a particular emphasis on small and medium-sized enterprises; stresses the need to implement the current compliance framework and evaluate these measures when considering new legislation, including new obligations for online marketplaces;

16. Invites the Commission to publish a legislative proposal amending Article 52 DSA to increase the maximum limit on penalties for infringements that could seriously endanger minors, in particular when they involve products intended to facilitate or normalise the sexual exploitation of minors;

21. Highlights the fact that the information of a responsible economic operator in the EU under the GPSR, acting on behalf of a non-EU trader or platform, is often wrong or missing; stresses, however, that if sellers are based outside the EU or are not traceable and if fake addresses are used for responsible persons, there is no liable legal entity and it is impossible for market surveillance authorities to take enforcement actions or for consumers to access compensation or remedies; notes that even when this information is available, the responsible person in the EU may not be accountable;

17. Calls on the Member States to ensure rigorous and effective enforcement of Article 52 DSA, including the use of strong and deterrent sanctions in cases where competent authorities establish serious shortcomings in the risk-assessment or mitigation measures; underlines that the level of penalties must be proportionate to the gravity and recurrence of the infringements, and that the full range of sanctions provided for under the DSA should be available to the authorities in order to guarantee meaningful compliance and uphold the highest level of protection for children; invites the Member States to consider imposing the highest possible fines, in all proven cases where providers of intermediary services, including VLOPs, have failed to adequately assess, mitigate or remove systemic risks affecting minors, such as the dissemination of child sexual abuse material, the sale of dangerous or illegal products targeting children, the exposure of minors to grooming techniques or other forms of online exploitation or the supply of products intended to facilitate or normalise the sexual exploitation of minors;

22. Believes that consumer redress must be ensured in all cases; underlines, in this respect, that where the manufacturer is established outside the EU and no importer, authorised representative, or fulfilment service provider can be identified, online marketplaces should provide adequate and proportionate remedies to consumers where they fail to comply with the DSA, particularly Articles 30 and 31 thereof, or with Article 22 GPSR;

18. Expresses strong concerns about intentionally built-in mechanisms exploiting the dopamine reward loop, whose architecture aims to maximise screen time and thus has a destructive effect on the mental health, attention autonomy and cognitive abilities of both young users and adults; invites the Commission to consider the disclosure and elimination of such mechanisms as a precondition for access to the EU market;

23. Notes the Commission’s intention to revise the MSR, and stresses that this process must enable a prompt and thorough assessment of the current rules on the ‘responsible person for products placed on the Union market’, particularly those for non-EU traders, building on the results of the evaluation report on Article 4 MSR; calls on the Commission to speed up its assessment of the introduction of a mandatory requirement for non-EU traders to appoint a responsible person in the EU with increased legal and financial liability;

19. Suggests that funds collected by Member States through fines and penalties should be allocated to combating child sexual abuse networks and assisting victims of child sexual abuse;

24. Considers that the revision of the MSR offers a critical opportunity to strengthen the EU’s regulatory framework by more clearly distinguishing the responsibilities of platforms that place products on the market from those whose activities are limited to hosting non-product content, such as videos, images or articles; recalls that this differentiation is already inherent in the GPSR, the MSR and the Union Customs Code, which lay down specific provisions for online marketplaces selling products; believes, however, that strengthened responsibilities for online marketplaces selling products are necessary to further protect consumers;

20. Invites the Commission to focus its efforts to implement the DSA on non-compliance of products that could endanger EU citizens’ safety, rather than using it as a tool to restrict free speech;

25. Urges the Commission to proceed without delay with a comprehensive revision of the Consumer Protection Cooperation Regulation, as this is a prerequisite for achieving robust cross-border enforcement of EU consumer rules and curbing the circulation of unsafe goods; insists that the revision must introduce concrete provisions enhancing enforcement capacities in respect of non-EU traders and platforms, while ensuring closer coordination and structured information-sharing between EU and national authorities, and, where relevant, with competent bodies in non-EU countries; underlines the need to grant the Commission direct investigatory and sanctioning powers for serious, high-impact infringements of consumer law, in order to secure coherent, simultaneous and deterrent enforcement throughout the EU;

21. Instructs its President to forward this resolution to the Council and the Commission.

26. Considers that mystery-shopping operations conducted by market surveillance authorities, as outlined in the Commission’s communication on e-commerce, constitute a crucial means of assessing the legality and safety of products offered via online platforms; calls for these checks to be drastically expanded and carried out with greater regularity to ensure meaningful enforcement, together with other coordinated enforcement actions such as sweeps and peer-reviews; recalls that corrective measures targeting repeated or previously documented non-compliance in relation to comparable products provided for in the GPSR should be used more systematically;

27. Calls on the Commission to assess the feasibility of developing clear and harmonised definitions of ‘fast fashion’ and ‘ultra-fast fashion’ to address the specific risks associated with these business models, ensuring a level playing field for all market participants and preventing regulatory fragmentation within the internal market; calls, further, on the Commission to assess provisions that would ensure the availability of fully effective tools to address the challenges posed by the proliferation of ‘ultra-fast’ and low-quality products, including more robust conformity assessment procedures and enhanced enforcement tools, to secure an internal market which guarantees the highest levels of consumer protection, while allowing the growth of innovative products and ideas and reducing any unnecessary administrative burden on responsible businesses and compliant products;

28. Urges the Member States, furthermore, to considerably accelerate the digitalisation of import procedures in customs administrations, supported by the EU Customs Data Hub, in order to ensure the effective application of current legislation and to speed up customs clearance, in particular given the exponential growth in parcel flows; calls on the Member States to increase the use of automated processes, such as automatic label scanning during parcel processing at customs; stresses that the wide use of the digital product passport would allow ex ante compliance verification for all products imported via e-commerce, containing detailed quality and compliance information and which would be integrated directly into the EU Customs Data Hub; calls on the Commission to cover, as soon as possible, all physical goods placed on the EU market with the digital product passport;

29. Urges the Member States to significantly step up customs controls and enhance risk-analysis capacities, supported by risk management tasks carried out by the Commission and the EU Customs Authority to be introduced in the reform of the Union Customs Code, so that non-compliant goods are swiftly detected and intercepted, thereby limiting harm to EU consumers and safeguarding the economic interests of EU businesses; stresses the need to strengthen the capacity of customs centres so that they can effectively manage the very high volume of small parcels that escape traditional control methods, including through the deployment of advanced screening technologies capable of identifying suspicious consignments at entry points; calls for more stringent compliance checks, complemented by random inspections, on high-tonnage transport;

30. Underlines that, in view of the pressing need to reinforce customs controls, the timeline for implementing core obligations under the revision of the Union Customs Code should be brought forward, notably the creation of the EU Customs Data Hub; urges the Commission to launch without delay all preparatory steps required for its establishment, ensuring that the hub’s e-commerce functionalities are fully operational ahead of the 2026 target; welcomes the political agreement reached in the Council to abolish the EUR 150 customs duty relief threshold, as this constitutes a crucial measure to curb systematic abuse in low-value consignments;

31. Notes that in some cases non-EU traders and platforms bring non-compliant and sometimes dangerous goods to the EU market without facing consequences; notes that the reform of the Union Customs Code should contribute to addressing liability loopholes for non-compliant products entering the EU customs territory;

32. Calls for consumer authorities, organisations, industry bodies and chambers of commerce to intensify joint information efforts aimed at equipping consumers with clear and accessible guidance on their rights and the risks associated with online purchases, particularly from non-EU platforms; calls strongly for such initiatives to prominently highlight the availability of redress pathways, including collective redress, to ensure that consumers can effectively pursue remedies when confronted with unsafe or unlawful products;

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33. Instructs its President to forward this resolution to the Council and the Commission.